Refund policy

Right of Withdrawal and Returns

Right of Withdrawal

You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in its original condition (unused, unworn), with tags attached and in the original packaging.
A receipt or proof of purchase is required for all returns.

Return Procedure

Please contact us at info@wearenotdesign.com to initiate your return request.

If your return is approved, we will send you a return label along with instructions on how and where to send your package.
Items sent back without prior request will not be accepted.

Damages and Issues

Please inspect your order upon receipt.
Contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can assess and resolve the issue.

Exceptions and Exchanges

Certain types of items cannot be returned, such as:

• Custom or personalized products

• Personal care items (e.g., hygiene products)

• Items on sale

• Gift cards

For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the desired item.

Refunds

Once we have received and inspected your return, we’ll notify you about the approval of your refund.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@wearenotdesign.com.

Contact

For any questions about shipping or returns, feel free to write to us at:
info@wearenotdesign.com